Terms of Service
Overview
Welcome to Endura. These Terms of Service (“Terms”) apply to your access to and use of our website, online store, products, services, content, features, and tools (collectively, the “Services”).
The terms “Endura,” “we,” “us,” and “our” refer to Endura. Our online store is powered by Shopify, which helps us provide the Services to you.
By visiting, browsing, creating an account, placing an order, or using our Services, you agree to be bound by these Terms, our Privacy Policy, Refund Policy, and any other policies published on our website. If you do not agree to these Terms, you should not use our Services.
1. Access and Account
By using our Services, you confirm that you are legally able to enter into these Terms under the laws applicable to you. If you are under the age of majority, you may only use the Services with the consent and supervision of a parent or legal guardian.
You may be required to provide information such as your name, email address, phone number, billing details, payment information, and shipping address. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account login details and for all activity under your account. You may not sell, transfer, assign, or allow another person to use your account without our permission.
2. Our Products
We make every reasonable effort to display our products, colors, sizes, descriptions, prices, and availability accurately. However, product colors and appearance may vary depending on your device screen, settings, and lighting.
We do not guarantee that the product appearance on your screen will exactly match the product you receive. Product descriptions, images, availability, and prices may be updated or changed at any time without prior notice.
We reserve the right to discontinue any product, limit quantities, or restrict sales to any person, location, or jurisdiction at our discretion.
3. Orders
When you place an order, you are making an offer to purchase the selected products. Your order is accepted only when we confirm it and process your payment.
We reserve the right to accept, reject, cancel, or modify any order for any reason, including product unavailability, pricing errors, suspected fraud, payment issues, or delivery limitations.
Please review your order carefully before submitting it. Once an order is confirmed, we may not be able to cancel or change it.
If we cancel or change your order, we will attempt to notify you using the email address, phone number, or billing details provided at checkout.
Products purchased from Endura are intended for personal use only and may not be purchased for unauthorized resale, commercial use, or export.
4. Prices, Taxes, and Billing
All prices are listed in Saudi Riyals unless stated otherwise.
Prices, discounts, and promotions may change without prior notice. The price charged will be the price shown at checkout at the time you place your order.
Unless stated otherwise, prices may not include shipping fees, customs duties, import charges, or other additional costs. VAT treatment will be shown in accordance with applicable Saudi tax rules.
You agree to provide current, complete, and accurate payment and billing information. You confirm that you are authorized to use the payment method provided and that all charges incurred by you will be honored by your payment provider.
5. Shipping and Delivery
Delivery times shown on our website are estimates only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs, incorrect delivery information, events outside our control, or other circumstances beyond our reasonable control.
Risk of loss or damage to the products may pass to you once the order is delivered to the address you provided or handed to the shipping carrier, subject to applicable law.
6. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are subject to our Refund Policy published on our website.
To be eligible for return or exchange, products must usually be unused, unworn, unwashed, undamaged, and returned with original tags and packaging, unless the product is defective or otherwise required by applicable law.
For hygiene and safety reasons, certain products may not be eligible for return or exchange once opened, used, or worn, unless defective.
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at sales@enduraclothing.com with your order number and supporting photos.
7. Intellectual Property
All content available through the Services, including trademarks, logos, brand names, product names, text, images, graphics, designs, videos, audio, layouts, and website materials, is owned by Endura, its licensors, or relevant third parties.
You may use the Services for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, publish, sell, or exploit any part of the Services without our prior written consent.
Endura’s name, logo, designs, slogans, product names, and related marks are trademarks or brand assets of Endura. Shopify’s name, logo, and related marks are trademarks of Shopify. All other trademarks belong to their respective owners.
8. Optional Tools and Third-Party Services
We may provide access to third-party tools, applications, payment processors, delivery partners, or other third-party services.
These third-party services are provided “as is” and “as available.” We do not control and are not responsible for third-party services, websites, tools, or content.
Your use of third-party services is at your own risk and may be subject to the third party’s own terms and policies.
9. Third-Party Links
Our Services may contain links to third-party websites or materials. We are not responsible for reviewing, verifying, or controlling third-party websites, content, products, or services.
If you access third-party websites, you do so at your own risk. Complaints or questions regarding third-party products or services should be directed to the relevant third party.
10. Relationship with Shopify
Endura’s online store is powered by Shopify. However, all purchases made through our store are made directly with Endura.
By using the Services, you acknowledge that Shopify is not responsible for any sale, purchase, product, delivery, refund, injury, damage, or loss arising from your transaction with Endura. You release Shopify and its affiliates from claims related to your purchases and transactions with Endura.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy, which is available on our website.
Because our store is powered by Shopify, Shopify may collect and process certain personal information to help provide and improve the Services. Your information may also be shared with payment providers, shipping partners, technology providers, and other service providers as necessary to process orders and provide the Services.
12. Feedback and Reviews
If you submit reviews, ideas, suggestions, photos, comments, or other feedback to us, you grant Endura a worldwide, royalty-free, sublicensable, transferable, and perpetual right to use, reproduce, modify, publish, display, distribute, and promote that feedback for business, marketing, and service improvement purposes.
You confirm that your feedback does not violate any third-party rights, does not contain unlawful or harmful content, and is accurate to the best of your knowledge.
We may monitor, edit, or remove feedback at our discretion.
13. Errors, Inaccuracies, and Omissions
There may occasionally be errors, inaccuracies, or omissions on our website, including in product descriptions, prices, promotions, availability, shipping charges, or delivery times.
We reserve the right to correct errors, update information, cancel orders, or change details at any time without prior notice, including after an order has been submitted, subject to applicable law.
14. Prohibited Uses
You may use the Services only for lawful purposes. You may not use the Services to:
- Violate any law, regulation, or third-party right.
- Infringe our intellectual property or the rights of others.
- Submit false, misleading, abusive, defamatory, obscene, or unlawful content.
- Upload viruses, malware, or harmful code.
- Collect personal information of others without permission.
- Send spam, phishing, or fraudulent communications.
- Interfere with the security or operation of the Services.
- Scrape, copy, extract, or exploit the Services without permission.
- Use automated systems, bots, agents, or AI tools in a way that harms or burdens the Services.
- Impersonate another person or entity.
We may suspend, restrict, or terminate your access if we believe you have violated these Terms.
15. Automated Agents
No automated software, bot, crawler, scraper, AI agent, or similar tool may access, use, or interact with the Services in a way that violates these Terms or bypasses our technical restrictions.
We may block, limit, or restrict automated access to the Services at any time.
16. Termination
We may suspend or terminate your access to the Services at any time if we believe you have violated these Terms, misused the Services, or engaged in fraudulent or harmful activity.
You remain responsible for all amounts due up to the date of termination.
Sections relating to intellectual property, privacy, feedback, disclaimers, limitation of liability, indemnification, governing law, and any provisions that by nature should survive termination will continue to apply.
17. Disclaimer of Warranties
The Services and products are provided on an “as is” and “as available” basis, except as expressly stated by Endura or required by applicable law.
We do not guarantee that the Services will be uninterrupted, secure, timely, or error-free. We do not guarantee that all product information, website content, or availability will always be accurate or complete.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
18. Limitation of Liability
To the fullest extent permitted by applicable law, Endura, its owners, employees, partners, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of data, loss of revenue, or similar damages arising from your use of the Services or purchase of products.
Our total liability for any claim related to a product or order will not exceed the amount you paid for that product, unless otherwise required by applicable law.
19. Indemnification
You agree to indemnify and hold harmless Endura, Shopify, and our respective affiliates, employees, contractors, service providers, and partners from any claims, damages, losses, liabilities, costs, or expenses arising from:
- Your breach of these Terms.
- Your violation of any law or third-party rights.
- Your misuse of the Services.
- Your fraudulent, harmful, or unauthorized activity.
20. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain valid and enforceable.
21. Waiver and Entire Agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with our policies published on the website, form the entire agreement between you and Endura regarding your use of the Services.
22. Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations under these Terms as part of a business transfer, restructuring, sale, merger, or as otherwise permitted by law.
23. Governing Law
These Terms and any dispute arising from or relating to the Services or products shall be governed by the laws and regulations of the Kingdom of Saudi Arabia.
The competent courts and authorities in the Kingdom of Saudi Arabia shall have jurisdiction over any dispute, unless otherwise required by applicable law.
24. Headings
The headings in these Terms are for convenience only and do not affect the interpretation of these Terms.
25. Changes to These Terms
We may update or change these Terms from time to time by posting the updated version on our website.
The updated Terms will apply from the date they are published, unless stated otherwise. Your continued use of the Services after any changes means you accept the updated Terms.
26. Contact Information
Questions about these Terms should be sent to:
Endura
Email: sales@enduraclothing.com
Website: enduraclothing.com
Legal / Business Information:
Trading Name: Endura
Business Address: Dammam - Kingdom of Saudi Arabia
Phone Number: +966506332124
Commercial Registration Number: 7043290662
VAT Number: 312762467600003